Gambling is entertainment — and af99 is committed to keeping it that way. This page outlines the tools, resources, and policies we have put in place to help every player on our platform stay in control and play safely.
af99 believes that a safe player is a happy player. We have built responsible gaming directly into the fabric of our platform — not as an afterthought, but as a core operating principle. Our commitment covers age verification, self-exclusion tools, deposit controls, time management features, and access to professional support organisations for players who need it.
Every new af99 account undergoes age verification as part of the KYC process. Players must confirm they are 18 or older before any deposits or wagering are permitted. Suspicious accounts are flagged for manual review by our compliance team.
Players who feel their gambling is becoming a concern can request a self-exclusion period of 30, 90, or 180 days — or a permanent exclusion. During self-exclusion, the account is fully suspended and all marketing communications are halted immediately.
af99 allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 48-hour cooling-off period before the higher limit is applied.
Need a short break? af99's time-out feature lets you pause your account for 24 hours, 48 hours, or 7 days without going through a full self-exclusion process. Access to the platform is suspended for the chosen period and cannot be reversed early.
In addition to deposit controls, af99 offers optional loss limits that cap the total amount a player can lose within a set timeframe. If the loss threshold is reached, betting access is suspended until the limit period resets or the player contacts support to review.
af99 can display periodic in-session reminders showing how long you have been playing and how much you have wagered during that session. These reality checks help players maintain awareness of time and spending without interrupting the gaming experience entirely.
Gambling is a leisure activity, but for some people it can become a problem that affects their finances, relationships, and mental wellbeing. Knowing the signs is the first step toward getting help.
Continuing to bet in an attempt to recover money that has already been lost, often increasing bet sizes in the process.
Missing work, studies, or family obligations because of time spent gambling or recovering from gambling-related stress.
Taking loans, using credit, or borrowing from friends and family specifically to fund gambling activity.
Repeatedly trying to cut back or stop gambling but finding it difficult or impossible to do so despite wanting to.
Hiding gambling behaviour, winnings, or losses from family members, partners, or close friends.
Feeling unusually elated after a win and severely anxious, depressed, or irritable after a loss.
All responsible gaming controls at af99 are available directly within your account dashboard. No waiting period or special request is required to activate limits or time-out periods — they take effect as soon as they are set.
Navigate to the af99 Login page and sign in with your registered username and password. Ensure you are on the official af99.onl domain.
Once logged in, click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. All safety controls — deposit limits, loss limits, time-out, and self-exclusion — are consolidated here.
Choose the control you want to activate, enter your preferred threshold or duration, and confirm. Deposit and loss limits take effect immediately. Increasing a limit requires the standard 48-hour review period.
If you wish to self-exclude, contact af99 support via Live Chat or email. Our team will process the self-exclusion request and confirm activation within 24 hours. Permanent self-exclusions cannot be reversed.
Set a maximum deposit amount per day. Once reached, further deposits are blocked until the 24-hour period resets at midnight BST.
Cap your total deposits over a rolling 7-day window. Useful for players who want to manage spend across a full week of play.
Establish a hard monthly ceiling on total deposits. Resets on the first day of each calendar month at 00:00 BST.
Define the maximum net loss you are comfortable with over a chosen timeframe. af99 suspends play automatically when the threshold is met.
Pause your account for 24 hours, 48 hours, or 7 days. The time-out cannot be cancelled early once activated.
Request a full account suspension for 30, 90, or 180 days, or permanently. Marketing stops, login is blocked, and open bets are voided.
Decide in advance how much you are comfortable spending and stick to it. Use af99's deposit limit tools to enforce your budget automatically.
Step away from the screen regularly. Use the time-out feature if you find it difficult to stop voluntarily. Short breaks improve decision-making and help maintain perspective.
Losses are a normal part of gambling. If you have reached your budget for the session, stop — do not increase your bets or make additional deposits to try to recover losses.
Ensure gambling is just one of many leisure activities in your life. Spending time with family, friends, and pursuits unrelated to gambling keeps your relationship with it healthy.
Avoid gambling when you are feeling anxious, depressed, or under financial pressure. Emotional states impair judgement and can lead to impulsive decisions and larger losses.
Enable reality check notifications in your af99 account settings. Reviewing your transaction history regularly helps you stay aware of your actual spending patterns.
If you believe your gambling has become a problem, you do not have to face it alone. af99's support team is available 24 hours a day, 7 days a week to discuss your options, including immediate account suspension. We also encourage players in Bangladesh to reach out to professional counselling services for confidential support.
Our player support team is trained to handle responsible gaming concerns with care, discretion, and urgency. Reach us through any of the following channels — available every day of the year, around the clock.
If you are struggling with gambling-related issues, speaking with a professional counsellor can make a significant difference. We encourage players in Bangladesh and across the region to seek qualified mental health or gambling addiction support services available in their area.
National Helplines and addiction support centres are available across Bangladesh. Please reach out to a healthcare professional, trusted community leader, or registered NGO if you are experiencing gambling-related hardship.
Set your limits, explore our games, and enjoy a safe, secure betting experience built for Bangladeshi players. Our support team is always here if you need us.